Do you have any question? Not sure about something?
Try our FAQ.
No. There are no regular fees.
No, we don't have it. We never require to upload any of your IDs. We have in place a lot of security and anti-fraud measurements. So, no hours, days or even weeks spent waiting for to be verified user. At Package Boss you are verified from the beginning!
Save on shipping with Package Boss services:
Watch out for promotional campaigns, sign up for newsletters and use discount coupons, which are very popular in the US.
Last but not least, use price comparison tools.
After you register, our system will create a virtual address in the US. You can use that with orders directly at the seller.
Once you register in our system, you automatically get an address in the US free of charge. You can have your orders delivered to this address. Once it arrives, we measure, weigh and photograph your parcel and register it in our system. After that, you can comfortably send the package anywhere in the world.
Yes, simply paste the link to the website here: http://translate.google.com
You can pay by debit/credit card, via PayPal, bitcoin or bank transfer.
Yes. You always receive an invoice for everything you pay us for. You will find it in our system in your account.
Usually you have insufficient funds on your account, your bank, the provider has withheld your payment, the type of payment expired or the security code is wrong. If your payment was declined, please contact us at [email protected].
We use the United States dollar.
Yes. We don’t store your data, we only send it through encrypted protocols to the payment terminal provider. Your data is completely safe.
CVN (card verification number) or CVV (card verification value) is a special 3-digit number on the front or back of your card. Usually it is used to prevent credit card fraud. Our provider of payment services automatically declines payments with an incorrect CVN/CVV code. For more information on CVN or CVV codes, please contact your financial institution.
There may be a number of reasons. Usually, you have insufficient funds on your account, your bank, the provider has withheld your payment, the type of payment expired or the security code is wrong.
In case you are not successful with your payment despite none of the above occurring, you can use our assisted shopping service.
The basis for the calculation of volumetric weight is the size of the shipment. The formula is width*length*height /139. Some shipments may weigh little but with large dimensions. This means the postage fee is higher than with heavy parcels.
Actual weight is how much the scale really shows with your parcel.
Sometimes the sellers pack their goods in larger boxes than strictly necessary and you pay for extra volume with the carrier for no reason. We will put your goods in a smaller box (for free?), helping you save substantially.
* Shipping fees are calculated using actual or volumetric weight. Volumetric weight is calculated as width*length*height /139. The carrier chooses the manner of calculating the price of transport that is financially most advantageous for them.
You can ask for photos easily directly in our system. As soon as we take pictures, we will add them to the other photos of the parcel.
If the seller sent the wrong product, we recommend contacting them directly and reporting the error. If you want to return your goods to the seller, contact us at the e-mail [email protected], or on our chat. We will need the return label from the seller and the order ID.
Yes. You will get an e-mail notification and you will see the parcel after logging into your account in our system.
For each day of storage over the limit we charge $1 per box. We will notify you about the end of your storage period in advance.
Usually not. After delivery, we only measure, weigh and take pictures of the parcels. However, if we suspect that the parcel contains dangerous or banned products, we can open it and check.
No, we don’t.
We dispatch parcels on Monday to Friday at 9 AM to 5 PM (Atlanta,GA time). This is except for US national holidays. Usually, the parcels are dispatched on the first or second day after delivery to the warehouse.
It is possible for your order to arrive in several boxes. For instance, the retailer may have dispatched one part of your order on Monday and another on Tuesday. Your order may also have been too large or heavy, not fitting into a single box.
We receive parcels Monday through Friday and sometimes, due to a large number of parcels, the data on your account is updated within 24 hours. Thank you for your patience.
Yes. There are no restrictions for this.
You can use our calculator for that. You input the dimensions or weight that the seller states on their website. You will see the final price after the order arrives to us. The actual size and weight may differ slightly from the data stated.
No. We will calculate the customs duty and taxes in your country according to the laws of the country in question, based on the customs declaration you fill in for us before your parcel is dispatched.
All additional charges on parcels longer than 58 in (around 147 cm) or heavier than 70 lbs (about 32 kg) are already set in our calculator. The price is therefore final.
Yes. We charge $20 for filling in the special export documentation EEI. This only applies when the value of the contents is above $2500.
You will pay the carrier at the moment of delivery – cash on delivery. You can see the value of shipments subject to tax or customs duties at your customs office.
We never ship dangerous goods, such as ammunition, weapons, high-risk chemicals, etc.
Some products acceptable in the US might not be legal in the country of import. Please, take into account that the responsibility for importing these goods is entirely yours. In an extreme case, the customs office may confiscate these items.
Don't worry, if you have any questions, just let us know, we are glad to help you with anything.